(613) 257-6060 hwy7petretreat@gmail.com

Frequently Asked Questions

DOG BOARDING QUESTIONS

Do you offer a discount for multiple dogs?

Yes, to qualify, dogs must be from the same owner and/or live in the same household. Vaccine copies must reflect the same. See our “A la carte menu” for discounted rates.

If my dog is vaccinated today, can I board my dog tomorrow?

Unfortunately, no. Dogs need to have their vaccinations at least two weeks prior to coming to our facility.

How old should my dog be to board and/or attend daycare?

All dogs should be at least 3 months of age and have all their required vaccinations. Puppies require all sets of shots for their age. We always recommend you consult your Veterinarian.

Do you accept unspayed/unneutered dogs?

Yes, we accept unspayed/unneutered dogs. If needed, they will be separated from other pets and receive one on one playtime.

My dog is great with people, but doesn't like other dogs. Is this a problem?

No. Our guests can individually exercise in our yards with our Caregivers.

My dog is somewhat of an “Escape artist”. How are your yards secured?

Our yards have a 6-foot high chain linked fence. Unfortunately, if your dog can jump over this height, can chew through a chain linked fence or is prone to digging under fences, we cannot guarantee their confinement. An alternate care solution must be made known to us.

My dog is nervous and/or hates noise. How is this handled?

We suggest you bring your dog/puppy for a trial stay. We can always accommodate their special needs. Please inform our caregivers prior to boarding.

What happens if my dog becomes ill while in your care?

We have a fully quarantined “sick bay” area. Our first line of defense is to get in touch with you. If we cannot, we will seek out the veterinarian you have provided us with, at your expense. We also have our own 24/7/365 veterinarian available to us if that is your preference; charges will apply.

Will my dog be groomed while boarding?

After a 5 night stay, a complimentary bath and brushing is provided. Grooming and special services are available for an additional fee.

How are fees based?

Fees are based per night until 10am the following morning. If pets are not picked-up before 10am a $20 Daycare fee will be added.

How large are the individual suites?

Canine Suites are a generous 4’x8’x6’ or 4’x7’x6’ with raised bedding and they are cleaned and disinfected daily.

CAT BOARDING QUESTIONS

Do you offer a discount for multiple cats?

Yes. To qualify, cats must be from the same owner and/or live in the same household. Vaccine copies must reflect the same. See our “A la carte menu” for discounted rates.

If my cat is vaccinated today, can I board my cat tomorrow?

Unfortunately, no. Cats need to have their vaccinations at least two weeks prior to coming to our facility.

How old should my cat be to board and/or attend daycare?

All cats should be at least 3 months of age and have all their required vaccinations. Kittens require all sets of shots for their age. We always recommend you consult your Veterinarian.

Do you accept unspayed/unneutered cats?

Yes, we accept unspayed/unneutered cats. If needed, they will be separated from other pets and receive one on one playtime with our Caregivers.

Does my cat socialize in a group setting?

Cats can co-mingle, but they don’t necessarily have to. We can accommodate your requests.

How large are the individual suites?

Bright, spacious 3’x3’x8′ or 4’x3’x3’, multi-level and modern sound proof suites are cleaned and disinfected daily.

What happens if my cat becomes ill while in your care?

We have a fully quarantined “sick bay” area. Our first line of defence is to get in touch with you. If we cannot, we will seek out the veterinarian you have provided us with, at your expense. We also have our own 24/7/365 veterinarian available to us if that is your preference; charges will apply.

How are fees based?

Fees are based per night until 10am the following morning. If pets are not picked-up before 10am a $10 Daycare fee will be added.

BOOKING BOARDING QUESTIONS

What are your Hours of Operation?

Our hours of operation are from 7am to 7pm, Monday to Sunday, 365 days a year!

What are your Drop-off and Pick-Up Hours?

Our Drop-off and Pick-up hours are between 7am and 10am or between 4pm and 7pm, Monday to Sunday, 365 days a year!

How and when do I book my pet’s vacation?

Book your pet as soon as you know which dates you require! Holidays, weekends (especially long weekends) are always full. Make your reservation online by clicking on New Client Reservation if you are a new client or click on Returning Client Login for returning clients. Click here to book now.

How do I book on short notice or in an emergency?

Always call us at 613-257-6060. DO NOT BOOK ONLINE! We will do our best to accommodate your pet but we cannot guarantee any short notice bookings.

What do I do if I need to cancel?

Should you need to cancel, please call us directly as soon as you know (613-257-6060).
DO NOT USE OUR ONLINE MESSAGING!

What are the drop-off/pick-up procedures?

Upon drop-off/pick-up, please arrive on time and allow 15 minutes for check-in/check-out. The Standard Terms and Conditions form will be filled out upon initial drop-off.

What days are you closed?

We are open for Boarding and/or Daycare 24/7/365 but on the following holidays we are not open for drop-off or pick-ups –

Easter Sunday
Canada Day
Christmas Day
Boxing Day
New Years Day

Do you offer tours?

Free facility tours are available between 12:00PM – 2:00PM daily

DAYCARE QUESTIONS

Is my pet supervised during Daycare?

All guests are safely supervised by our caregivers at all times.

What are your Daycare drop-off and pick-up hours?

Our Daycare drop-off hours are between 7am and 10am, and our pick-up hours are between 4pm and 7pm, Monday to Sunday, 365 days a year!

Do you offer tours?

Free facility tours are available between 12:00PM – 2:00PM daily

What days are you closed?

We are open for Boarding and/or Daycare 24/7/365 but on the following holidays we are not open for drop-off or pick-ups –

Easter Sunday
Canada Day
Christmas Day
Boxing Day
New Years Day

LE SPAW QUESTIONS

Are your groomers specialized?

All our groomers are certified professionals.

Can my pet have their breeds specialized grooming?

Please consult with our groomers.

Phone: 1-613-862-0552
Email: grooming@hwy7petretreat.ca

How do I book for extra services?

Call 613-257-6060 to book an appointment today.

LE ZEN SALON QUESTIONS

What are your professionals’ qualifications?

All our professionals have their designated certifications.

How do I book for extra services?

Call 613-257-6060 to book an appointment today.

PET TAXI QUESTIONS

How do I arrange for a taxi?

Call ahead for information and pricing, 613-257-6060.

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