BOARDING RESERVATIONS

• Upon admission for services, your signed contract acknowledges your awareness and acceptance of our policies.
• All accommodations are available for those who wish their family’s pets (of the same species) to stay together (please see the A la Carte menu for nightly rates for cats and dogs).
• Reserve well in advance. Holiday and summer boarding is very busy and does fill up quickly.
• We require a 24-hour notification for cancellations of any of our services. Exceptions and charges are at our discretion.
• We are full during weekends and holiday seasons, so it’s best to plan your pet’s stay when making your vacation plans.
• The first time you board, you will be asked to provide your contact information and a complete profile for your pet. For each consequent visit, you will be asked to provide updates about your pet’s health, arrival and departure dates and contact information for the time you’ll be away.
• If you’ve never boarded your pet before and your first trip will be a lengthy one, we recommend you consider booking your pet for a one-night stay as early as possible, or book a playdate so they can experience our facility and caregivers.
• We accept cash, cheques and debit cards.
• Our prices, policies, services and hours are non-negotiable and subject to change without notice.

HEALTH SAFETY

• Health and safety is our number one priority. All pets must have a current Pet Profile on file with us.
• Pets must be in good health and not exposed to any contagious or communicable illness within a 30-day period prior to check in (eg. lice, fleas, kennel cough).
• We accept unspayed/unneutered cats and dogs. If needed they will be separated from other pets and receive special one on one playtime.
• Guests must have a sociable temperament so that all caregivers can properly care for them. Allowances may be made for specific temperament issues, but pets cannot pose a danger to our caregivers. To give proper care/attention, they have to be separated from other dogs and therefore require special playtime.

Hwy7 Pet Retreat reserves the right to refuse admittance (at any time) for those lacking proof of vaccinations, displaying signs of untreated/potentially contagious conditions, demonstrating aggressive behaviour and/or those who failing our standard health/temperament policies.

We decline reservations for the following health and temperament instances:

• Pets with contagious medical conditions.
• We advise against boarding pets which are terminally ill and/or in the late stages of an illness or pets which are so incapacitated that they can’t stand up.
• We accept diabetic pets but advise against boarding those possibly requiring constant medical attention.
• Senior pets are accepted, providing they are healthy enough to stay with us.
• We do not sedate pets in our care. Such request is not accommodated.
• Aggressive dogs cannot be accommodated.

VACCINATION REQUIREMENTS

VACCINATION REQUIREMENTS FOR DOGS & CATS

*Vaccinations must be current and must be at least two weeks prior to boarding.
*Please upload or bring current medical records to show proof of the following:

          Dogs and puppies

• Proof of current vaccinations for DHPP (Distemper, Canine Adenovirus type 2, Parainfluenza and Parvovirus),Rabies and Bordetella (vaccination against kennel cough) is required.
• Titre tests are accepted for Distemper/Parvo and Rabies.
• Puppies must have their 3rd (or equivalent) set of shots.
• Flea Control (recommended from June to November).
• Heartworm Protection (recommended from June to November).

          Cats

• Proof of current vaccinations for FVRCP (Feline Viral Rhinotracheitis, Calicivirus, Panleukopenia) and Rabies.
• Flea Control (recommended from June to November).
• Heartworm Protection (recommended from June to November).

CHECK IN/CHECK OUT

• Dogs must arrive on leash and if possible cats should be in a cat carrier or on leash.
• DROP OFF & PICK UP HOURS are Monday to Sunday: 7am to 10am or between 4pm to 6:30pm
• We do not allow pets to be checked in or out during non-business hours due to security.
• Arrive on time and allow 15 minutes for check-in or check-out.

VISITATION AND TOURS

• While pets are at Hwy7 Pet Retreat we discourage visitation as this can be interruptive for your pet.
• All customers must be accompanied by one of our caregivers to enter the pet facility or cattery.
• Hwy7 Pet Retreat tours are available during business hours (between12-2pm). Please call ahead to arrange a scheduled appointment.

FOOD, MEDICATION & EXERCISE

• Bring your pets food in clearly marked containers with a measuring scoop. We feed twice daily but can do additional feedings if requested.
• If your pet’s supplied food runs out while boarding, there will be an additional charge for a small bag of our high quality food.
• All medications and vitamins must be labeled with written instructions.

BELONGINGS

Although we provide clean bowls, we encourage bringing your pet’s personal belongings (bedding, blankets, etc). However, Hwy7 Pet Retreat cannot replace and/or refund any damaged and/or lost items.

We recommend marking/labeling your pet’s belongings.

DAYCARE

Open 7 days a week: Drop off: 7am to 10am or between 4pm to 6:30pm

• Designed for social dogs to play and have fun. Safety is our primary goal. No aggressive or non-social dogs accepted.
• Daycare is also available for cats.
• All daycare guests must have a current Pet Profile on file with us.
• All dogs must be at least 12 weeks old and have all required updated vaccinations.
• Dogs not picked up at closing will be considered overnight guests and charged overnight boarding.
• Fees are based on a single visit or voucher. All Prepaid Packages sales are final. No refunds on unused Daycare Vouchers.
• Aggressive dogs cannot be accommodated.